MISSION STATMENT: It is the belief that many ethics complaints could be averted with enhanced communications and a clearer and better education for the Member and for consumers. The purpose for the adoption of a state Ombudsman Program is to provide that communication and initial problem-solving capacity at the state level. An additional benefit to this program is the opportunity to improve the image of REALTORS®.
WHO CAN USE THE PROGRAM: The Fort Collins Board of REALTORS® via the Colorado Association of REALTORS® (CAR) will offer the services of an Ombudsman to anyone calling the FCBR or CAR offices with a complaint concerning a REALTOR® member or members. The issue can be between a consumer and REALTOR® or REALTOR® to REALTOR® dispute. Some of the issues that may be raised by the complainant may not expressly allege violations of the Code of Ethics, but are concerns from a consumer or REALTOR® member and may actually be transactional, technical or procedural questions.
To take advantage of FCBR’s Ombudsman Program or to volunteer to serve as an Ombudsman contact FCBR Education Director Stevie Harris at 970-223-2900 or firstname.lastname@example.org.